Johnson Controls
Johnson Controls: Global Voice Infrastructure Modernization
How CXponent led program management for Johnson Controls' global voice network transition, achieving over $1 million in annual savings and accelerating delivery by 3 months.
$1,033,071
Annual Savings
48%
Cost Reduction
3 months
Faster Delivery
Challenge
Johnson Controls faced a degraded relationship with Tata, costly management fees across 40 countries, and operational complexity with 35 SBCs deployed across 14 countries.
Solution
CXponent provided program leadership, commercial/sourcing support with $135K in professional services via NTT, and managed the SBC/voice environment transition away from the Tata-managed model.
Results
Reduced monthly recurring cost from $170,300 to $88,620, yielding over $1M annual savings. Delivery accelerated by 3 months. Reduced delivery risk and improved operational efficiency.