Modernize Your Infrastructure with Corporate IT Solutions (CIS)
Corporate IT Solutions provides single-source enterprise IT network services, field dispatch, and managed infrastructure to empower internal IT teams.
Overview
Corporate IT Solutions, Inc. (CIS), formerly branded as CISSDM, is a single-source technology service provider delivering enterprise-grade IT infrastructure, network architecture, and operational support. Founded in 2008, the company evolved from specialized routing and network engineering into a full-lifecycle infrastructure provider addressing the needs of distributed modern enterprises. CIS is headquartered in the United States and has earned industry recognition on rankings such as the CRN Fast Growth 150, CRN Solution Provider 500, and the Channel Futures MSP 501.
CIS acts as an extension of enterprise IT teams, streamlining the complexities associated with designing, deploying, and managing mission-critical IT networks. Its holistic portfolio spans five primary service pillars:
- Managed Services: 24/7 proactive monitoring, trouble resolution (resolving over 180,000 tickets annually), network maintenance, and ongoing infrastructure optimization.
- Field Services: On-demand technical deployment, installation, and break/fix support utilizing a nationwide network of more than 40,000 field service representatives managing over 25,000 dispatches per year.
- Aggregation: Consolidation of multi-carrier telecom, connectivity circuits, and multi-vendor hardware procurement into a unified contract and billing framework.
- Professional Services: Custom network implementations, structured rollouts, migrations, and complex technology integrations.
- Advisory Services: Strategic IT consulting, architecture assessments, and technology roadmapping aligned with business objectives.
CIS serves mid-market and enterprise organizations with distributed physical footprints across North America, including retail, healthcare, logistics, and multi-location commercial operations. By combining direct engineering resources with extensive field scalability, CIS provides end-to-end infrastructure lifecycle management under a single provider agreement.
Research sources
Pages consulted; not independent verification of every claim.
Positioning
Corporate IT Solutions, Inc. (CIS) positions itself as the "next-generation IT service provider" built to replace the fragmented, multi-vendor IT management model. In conventional IT environments, technology leaders are forced to manage disparate relationships across value-added resellers (VARs), managed service providers (MSPs), telecom aggregators, and field maintenance contractors. CIS positions its platform as a single-source alternative that consolidates all of these functions under one roof, one management portal, and one unified bill.
Key aspects of CIS's market positioning include:
- The "Anti-Box" Provider: CIS explicitly targets IT leaders whose technical requirements cannot be addressed by rigid, off-the-shelf MSP service tiers. The company frames its value proposition around agility, bespoke engineering, and flexible network architectures.
- Co-Managed Partnership Model: Rather than marketing itself as an outsourcer seeking to supplant internal technology personnel, CIS positions itself as a partner that complements and amplifies existing IT teams. Its messaging focuses on handling time-consuming operational tasks—such as carrier aggregation and multi-site field dispatches—freeing enterprise leaders to pursue value creation.
- Process-Backed Agility: CIS counters the fear of enterprise deployment failure by positioning its methodology around the ethos "Discipline is Freedom." The company highlights proven, repeatable processes and engineering certifications to demonstrate that custom, agile network solutions can be delivered without sacrificing operational stability.
CIS competes directly against legacy tier-1 telecommunications carriers, regional MSPs, and hardware integrators by emphasizing enterprise-level field scale, engineering responsiveness, and vendor consolidation.
Research sources
Pages consulted; not independent verification of every claim.
Differentiation
Corporate IT Solutions, Inc. (CIS) differentiates its service offerings by dismantling the traditional separation between connectivity procurement, hardware integration, field support, and ongoing network management. Instead of forcing enterprises to piece together multi-vendor solutions, CIS offers a unified portfolio built on bespoke IT network delivery.
Key product and service differentiators include:
- Single-Pane Portal Management: CIS equips enterprise IT teams with a centralized portal that provides real-time visibility and control over project deployments, network performance, maintenance, and field technician dispatching across distributed national sites.
- High-Capacity Field Services Integration: Backed by a nationwide network of over 40,000 technicians and handling 25,000+ dispatches annually, CIS provides rapid, on-site hardware deployment, structured cabling, and break/fix resolution directly integrated into its managed services workflows.
- Unified Connectivity and Hardware Aggregation: CIS consolidates telecommunications, connectivity circuits, and multi-vendor hardware into a single agreement and invoice, eliminating billing complexity and finger-pointing across carrier and infrastructure providers.
- Technology-Agnostic Advisory and Professional Services: CIS evaluates, designs, and integrates best-in-class third-party platforms with tailored in-house network solutions, avoiding vendor lock-in while ensuring architectures fit specific enterprise workflows.
By bundling advisory, aggregation, field services, and managed operations into a single operational framework, CIS eliminates handoff friction and speeds up incident remediation across distributed networks.
Research sources
Pages consulted; not independent verification of every claim.
Ideal Customer Profile
The ideal customer profile (ICP) for Corporate IT Solutions includes:
- Company Profile: Mid-market to enterprise-level organizations, typically operating between 50 and 5,000+ distributed physical locations or branch offices.
- Target Industries: Retail, multi-unit hospitality and restaurant chains, healthcare networks, financial branch banking, logistics/warehousing, and distributed professional services.
- IT Team Structure: Lean central IT teams managing broad geographic footprints that lack the internal bandwidth or local field personnel to handle physical installations, carrier escalations, and routine edge support.
- Operational Need: Companies struggling with vendor sprawl across multiple MSPs, local cabling contractors, hardware vendors, and internet service providers, who desire a consolidated single-source partner and single monthly bill.
- Technical Maturity: Intermediate to advanced; organizations seeking modernized edge networking (SD-WAN, robust Wi-Fi, high-availability broadband) without the overhead of building an in-house national field dispatch force.
Research sources
Pages consulted; not independent verification of every claim.
Best Fit
Corporate IT Solutions (CIS) is best suited for organizations dealing with distributed physical locations and complex multi-vendor ecosystems:
- Multi-Site Distributed Enterprises: Companies managing hundreds or thousands of remote sites (retail chains, multi-unit hospitality, branch banking, healthcare clinics) needing nationwide physical deployments, rollouts, and break-fix response without staffing local IT in every market.
- Vendor Consolidation Initiatives: IT organizations seeking to replace the complexity of juggling separate telecom aggregators, VARs, local field dispatch contractors, and managed network service providers with a single-source partner, single contract, and consolidated billing.
- Bandwidth-Constrained Internal IT Teams: Organizations with strong central strategy but limited field execution capacity, where CIS acts as an extension to handle routine trouble tickets (handling 180,000+ tickets annually across its client base), 25,000+ annual on-site dispatches, and infrastructure refreshes.
- Hybrid Infrastructure Transformations: Enterprises redesigning edge connectivity, migrating branch architectures, or deploying SD-WAN/wireless infrastructure that requires both strategic advisory planning and disciplined, physical on-premise execution.
Research sources
Pages consulted; not independent verification of every claim.
Offerings
CIS structures its capabilities into five core solution areas:
- Field Services: Nationwide on-demand and scheduled dispatch services utilizing a 40,000+ technician network. Capabilities include site surveys, structured cabling, hardware installation, rollouts, de-installations, and break-fix response managed via a central portal.
- Managed Services: Proactive 24/7/365 infrastructure monitoring, incident response, network device management, and help desk troubleshooting resolving over 180,000 tickets annually.
- Aggregation Services: Consolidation of multi-site telecommunications, broadband, fiber, and wireless circuits. Provides carrier-neutral procurement, consolidated billing on a single invoice, and centralized carrier escalation management.
- Professional Services: End-to-end engineering and deployment project management. Covers solution architecture, staging and configuration, pilot testing, and nationwide multi-site cutovers.
- Advisory Services: Strategic IT consulting including technology roadmap development, infrastructure assessments, vendor platform evaluation, and cost-optimization analysis.
Research sources
Pages consulted; not independent verification of every claim.
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Everything you need to evaluate Corporate IT Solutions, Inc. (CIS) — from features and pricing to implementation and security.
Introduction
This buying guide evaluates Corporate IT Solutions, Inc. (CIS) (formerly CISSDM), a single-source IT network solutions and managed services provider founded in 2008. Designed for IT directors, CIOs, and enterprise infrastructure leaders, this guide outlines CIS's offerings across field services, managed networks, carrier aggregation, and advisory consulting.
Navigating multi-site enterprise infrastructure traditionally requires juggling multiple contracts with value-added resellers (VARs), field dispatch outfits, managed service providers (MSPs), and telecom carriers. CIS addresses this operational friction by uniting these capabilities under one provider and a single bill. This guide covers core capabilities, implementation realities, ideal organizational profiles, and qualification questions to help decision-makers evaluate CIS for their infrastructure roadmaps.
Research sources
Pages consulted; not independent verification of every claim.
Key Features
CIS delivers a full-lifecycle approach to enterprise IT networks, organized into five primary capability pillars:
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Field Services & Dispatch:
- Access to a nationwide network of 40,000+ field service representatives.
- Execution of over 25,000 annual dispatches for installations, equipment swaps, structured cabling, and emergency break-fix.
- Centralized visibility and work-order management through a dedicated client portal.
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Managed Network Services:
- End-to-end monitoring, management, and proactive remediation of distributed infrastructure.
- High-capacity operational desk resolving over 180,000 trouble tickets annually.
- Dedicated account managers and tiered technical escalations acting as an extension of internal IT.
-
Telecom & Circuit Aggregation:
- Consolidated billing and vendor management across diverse underlying broadband, fiber, and cellular connectivity providers.
- One invoice and a single point of operational contact for enterprise multi-site connectivity.
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Professional Services & Project Management:
- Turnkey project managers overseeing complex multi-site rollouts, technology refreshes, and SD-WAN migrations.
- Disciplined, repeatable deployment processes to minimize downtime and risk of failure during cutovers.
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Advisory Services:
- Strategic network architecture consulting, hardware lifecycle planning, and technology platform evaluations aligned with enterprise growth.
Research sources
Pages consulted; not independent verification of every claim.
Use Cases
Enterprises engage CIS across several typical operational scenarios:
- Nationwide Multi-Unit Retail Network Refresh: A national retailer with hundreds of store locations requires upgraded point-of-sale network reliability and Wi-Fi. CIS provides hardware staging, dispatches field technicians across regions simultaneously, installs edge appliances, and transitions ongoing connectivity to its managed support desk.
- Consolidating Branch Telecom and Aggregation: A financial services firm with distributed branch offices transitions away from managing 30+ separate regional telecom invoices. CIS aggregates all ISP circuits under a single bill, monitors link uptime proactively, and handles carrier escalation when outages occur.
- SD-WAN Migration for Distributed Enterprises: A logistics company migrating from legacy MPLS to SD-WAN partners with CIS for professional advisory, pilot staging, scheduled cutovers, and rapid on-site troubleshooting across regional distribution centers.
- On-Demand IT Dispatch for Unstaffed Locations: A healthcare provider with remote clinics lacking dedicated local IT relies on CIS’s 40,000+ field service rep network to handle physical hardware swaps, structured cabling fixes, and emergency break-fix within defined SLA windows.
Research sources
Pages consulted; not independent verification of every claim.
Pricing Models
CIS operates as a customized managed solutions and services provider rather than a standardized off-the-shelf software vendor. Its pricing structure reflects custom enterprise scopes:
- Pricing Structure:
- Managed Services: Typically structured as a recurring monthly managed service fee (per-site or per-device/node model) covering ongoing network monitoring, help desk, and remediation.
- Aggregation Services: Monthly consolidated billing based on contracted circuit bandwidth, carrier costs, and management markups.
- Field Services & Dispatch: Priced via contracted time-and-materials, standardized per-dispatch rates, or bundled blocks of dispatch tickets within managed SLAs.
- Professional & Advisory Services: Scoped through Statements of Work (SOW) based on project milestones, engineering hours, or per-site rollout fees.
- Primary Cost Drivers: Total number of distributed physical locations, required SLA response tiers (e.g., 4-hour on-site vs. next-business-day), hardware portfolio diversity, and bandwidth volume.
- Pricing Transparency: Custom quoting is required following discovery; prospective buyers should engage CIS sales to establish a baseline SOW or MSA.
Research sources
Pages consulted; not independent verification of every claim.
Technical Requirements
Technical requirements depend on the specific services contracted, with common parameters including:
- Supported Edge Hardware: Compatible with leading enterprise networking, wireless, and SD-WAN hardware vendors supported via CIS technology partnerships.
- Connectivity Requirements: Compatible with standard commercial broadband, dedicated fiber, Ethernet, direct internet access (DIA), and LTE/5G wireless connections.
- Portal & Management Access: Modern standard web browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari) with HTTPS connectivity for portal-based project tracking and dispatch oversight.
- Demarcation & On-Premises Facilities: Standard telecommunications closet / server room rack space, appropriate power (UPS recommended), and structured cabling suitable for field technicians to deploy switches, routers, and edge devices.
Research sources
Pages consulted; not independent verification of every claim.
Business Requirements
Organizations evaluating CIS should align on the following internal operational readiness criteria:
- Stakeholder Alignment: Buy-in across IT leadership, procurement, finance, and regional operations is essential—especially when migrating from disparate local vendor contracts or telecom carriers to a consolidated CIS aggregation and managed service model.
- Inventory and Asset Baseline: Organizations should provide or collaborate on an updated inventory of site locations, existing carrier contracts, device life cycles, and current SLAs to establish accurate discovery benchmarks.
- Workflow & Change Management: IT teams must define clear operational boundaries—specifically identifying which tier-1 through tier-3 escalations CIS handles versus what remains with internal engineering.
- Administrative Portal Onboarding: Operations and dispatch managers need brief operational training to leverage the CIS customer portal for tracking field technician tickets, work orders, project milestones, and SLA adherence across multi-site footprints.
Research sources
Pages consulted; not independent verification of every claim.
Implementation Timeline
CIS utilizes a repeatable, process-driven framework for delivering custom network rollouts and transitions. A typical implementation lifecycle spans:
- Discovery & Assessment (Weeks 1–3): Auditing existing network infrastructure, site readiness, hardware lifecycles, circuit inventories, and operational workflows; establishing project milestones and SLA criteria.
- Solution Architecture & Design (Weeks 3–5): Finalizing technical network designs, equipment specifications, carrier aggregation strategies, and integration with the centralized CIS monitoring and management platform.
- Staging, Pilot & Testing (Weeks 5–7): Lab testing, hardware pre-configuration, staging, and conducting a live pilot rollout across a controlled subset of sites to validate processes and dispatch logistics.
- Full-Scale Multi-Site Deployment / Migration (Weeks 8–16+): Phased rollout utilizing CIS's nationwide network of field technicians and project managers for on-site installations, cutovers, circuit activations, and decommissions. Timelines scale based on total site count and carrier provisioning lead times.
- Go-Live & Transition to Operations (Ongoing): Formal handover to CIS managed services, establishing 24/7 ticket workflows, automated monitoring, and assigning dedicated account management.
Research sources
Pages consulted; not independent verification of every claim.
Support Options
CIS provides high-touch operational support designed to relieve burden from enterprise IT teams:
- Proactive Network Support Desk: High-volume operations center handling over 180,000 trouble tickets annually with proactive notification, triage, and automated alerting.
- Nationwide Field Support: Rapid on-site technician dispatch (leveraging a pool of 40,000+ vetted field reps) for physical break-fix, equipment replacement, and cabling diagnostics.
- Dedicated Account Management: Enterprise engagements include dedicated account managers and technical leads to coordinate regular operational reviews and SLA reporting.
- Customer Portal: Self-service administrative portal providing real-time oversight of open trouble tickets, dispatch statuses, and multi-site rollout progress.
- Tiered Engineering Escalation: Direct access to certified network engineers for complex routing, switching, and edge troubleshooting.
Research sources
Pages consulted; not independent verification of every claim.
Integration Requirements
CIS integrates into existing client operational environments and hybrid network architectures:
- Service Management & Ticketing Integration: Ability to interface operational alerting and ticketing workflows between client ITSM systems (such as ServiceNow or Jira Service Desk) and CIS's internal support desk.
- Multi-Vendor Hardware & Platform Support: Vendor-agnostic compatibility integrating hardware and software from major enterprise networking, SD-WAN, firewall, and wireless manufacturers.
- Carrier & Circuit Aggregation: Unifies varied underlying ISP, telecom, broadband, cellular/LTE, and fiber connections into an aggregated management structure under a single operational view and invoice.
- Management Portal Access: Web-based portal capabilities allowing IT administrators to monitor site performance, review maintenance tickets, and track dispatch status in real time.
Research sources
Pages consulted; not independent verification of every claim.
Security & Compliance
While CIS does not operate as an isolated software platform, it incorporates enterprise-grade security practices across its managed network operations:
- Network Security Infrastructure Management: Manages and deploys commercial-grade security hardware, including next-generation firewalls (NGFW), secure SD-WAN edge devices, and secure branch access points.
- Industry Engineering Accreditations: Technical staff holds over 11 formal engineering certifications from leading networking and security technology vendors.
- Operational Auditing & Monitoring: Proactive monitoring tools track edge device health, anomalous traffic patterns, and configuration integrity to mitigate downtime and unauthorized access.
- Access Governance: Role-based access controls (RBAC) governing client management portal interactions and technician dispatch workflows.
- Vendor & Partner Standards: Hardware, connectivity, and data handling protocols align with client-specific enterprise compliance frameworks (such as PCI-DSS for retail or HIPAA for healthcare environments) during infrastructure design and deployment.
Research sources
Pages consulted; not independent verification of every claim.
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